Automatically populate start date when issue is transitioned from Requested --> In Progress

[Breanna Williams]

The audit log continues to say "failed" and I am unsure what the issue is. I utilizing the start date field that is not able to be removed.

[Trudy Claspill · Accepted solution]

Hello @Breanna Williams 

Please show us your complete rule, the details of the step where you are trying to set the Start Date field, and the details from the rule Audit Log for the execution of the rule.

[Breanna Williams]

[Breanna Williams]

@Trudy Claspill audit log says success but nothing in the ticket actually updates

[Trudy Claspill]

Are these issues in a Team Managed project or a Company Managed project?

Can you show a screen image of the issue showing the Start date field is present for that issue?

[Breanna Williams]

These issues are in a Team Managed Project.

[Trudy Claspill]

Can you show the messages that appear in the Audit Log for the execution of the rule that indicated if finished successfully?

In the screen where you are selecting which field to set, if you search for "Start date" do you get more than one Start Date field listed in the possible matching fields?

[Breanna Williams]

hi trudy -- sorry for the delayed response.

ive attached two images -- audit log + fields that can be selected. 

[Trudy Claspill]

The error message indicates that the Automation is not able to zero in on the field that needs to be updated because there are multiple fields (across the entire Jira system) named "Start date". 

I recommend that you modify the name of the custom field within your Team Managed project to make it unique. Perhaps add the Project Key as a prefix or suffix for the field. Then update the rule to select the field based on its new name.

[Breanna Williams]

ahhhh -- makes much more sense. i did that and it worked!! thank you so much.