Automation Emails Incomplete List

[Fred]

We have an automation that looks up and emails a set of issues. The query returns over ~120 issues, though the email never contains more than 100.

Our product plan is premium, and I don't see that we're breaching any service limits. What might the issue be?

[Petter Gonçalves · Accepted solution]

Hello @Fred

Thank you for reaching out.

Can you please provide us with a screenshot of your automation?

Without further investigation, the only thing I think that might be causing your issue is that you have possibly flagged the option to "Only include issues that have changed since the last time this rule executed", so the automation might not be considering all the issues returned by the JQL query:

Please, provide us with the automation screenshot if that suggestion didn't work for you.

[Fred]

Howdy! It's not an option on the lookup.

[Trudy Claspill]

I notice that it says there in the description of the action "Search for up to 100 issues..."

I never noticed that limitation before. I'm guessing that is the culprit. 

I think you may have to break the rule down to use multiple lookup actions and split the Statuses across those actions to get lists of less than 100 issues.

[Fred]

Wow, I never noticed that before either. That sounds like the issue then. Thanks for pointing that out!

[Petter Gonçalves]

Good catch @Trudy Claspill

:)