I have created two automation rules.
My question is: How do I get the second rule to work when the issue is transitioned because of the first rule
Hey @Rasmus Falkenberg ,
When you look at the Rule details of the 2nd rule you actually have a checkbox to "allow this rule to be triggered by another rule"
Could you check that that is enabled?
It was not checked but it is now... and that did the trick. Thank you! I have accepted the answer.
But I do have one additional question that relates to this:
Is it possible to also set the Resolution value automatically for the original issue (please view images).
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Hmm, Would you not be able to do an "edit issue" action on your first rule to first set the resolution and then transition the issue to trigger the 2nd rule?
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I changed the setting for the Resolution in the first rule from "Current issue" to "Trigger issue". That did the trick. Everything is now working fine.
Thank you for your help.
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