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Can I make it so users can only assign items to themselves?

Sam Newman
Contributor
June 9, 2023

I have a project where it is common for people to reassign things to someone else without communicating about it first. This causes a myriad of problems. I'd like to try restricting the assignment field so people can only reassign items to themselves to push people to communicate about it before the reassignment can happen. 

Is this possible? 

3 answers

1 vote
Raffaele Ziraldo September 13, 2023

I made the following automation rule to workaround this problem:
pqC3XNiULt.png

In my case I want that users in role "SW Developer" would be able to assign the issue to themselves only.
The "SW Developer" can see all the assignable users but if it assigns the issue to another user (not itself) the rule immediately reverts the change assigning the issue to the previous assignee.
Other "power" users (SW Engineer,...) can assign to any assignable user.

0 votes
Mikael Sandberg
Community Leader
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June 9, 2023

Restricting who can assign via the permission scheme would not solve it, unless you only want a specific user to assign all the issues. Instead you should educate your users to not reassign without a warm handoff. And if it happens then have the new assignee kick the issue back to the original assignee. You could also create controls around it to verify that the process is followed. 

0 votes
Paul O
Rising Star
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June 9, 2023

You can restrict the ability to assign issues via the project permission scheme.  See: https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html  issue permissions section 

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