Can we make multiple smart values in automation rule trigger.

[Vishnu Vardhan Chenna]

Hi Community!

I want automate the workflow with field value of status and the trigger is when field value changes based on this I need smart values for the trigger. for e.g i have 4 statuses open, in progress, resolved, done. and can we put multiple smart values in trigger?

Thanks.

[John Funk · Accepted solution]

Hi Vishnu,

You shouldn't need smart values for the trigger for Statuses. Just add the condition for Issue Fields Condition, choose Status for the field and then Is One Of for the second listing. Finally add the status values. 

[Vishnu Vardhan Chenna]

Hi @John Funk 

Actually we are using different issue types for these issue types we have different workflows. So I need automate one of issues types and its workflow.

[John Funk]

Can you share the rule that you have so far? 

[Vishnu Vardhan Chenna]

[John Funk]

You shouldn't use a Field Value Changed trigger for Status, you should use an Issue Transitioned trigger. 

[Vishnu Vardhan Chenna]

Hi @John Funk 

It's working. thanks for the solution!

Regards,

Vishnu Vardhan.

[John Funk]

Great! Glad you got that working.