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Cannot Create Test Case in Zephyr Scale

Fouad El-Gendy April 11, 2023

I am a Jira Admin, one of my QC Team Leads receives the error in the screenshot attached, that he "Cannot create test case" in Zephyr Scale, even though I gave him Admin Permissions. 

What should I do?

Error.png

1 answer

1 accepted

5 votes
Answer accepted
Alex Koxaras -Relational-
Community Champion
April 11, 2023

Hi @Fouad El-Gendy 

What do you mean "gave him admin permissions"? Zephyr scale is setup in each project separately and permissions can be enabled project-wise. So go to that project > project setting > Apps > Zephyr Scale and grant the group/role your QA eng belongs the permission to create test cases:

grant permissions.png

Fouad El-Gendy April 11, 2023

I did go ahead to the page you attached, and it seems that I already had one person assigned, so I turned off permissions so that more than one person can create test cases, and that worked just fine.

Thank you!

Off.png

Like • Alex Koxaras -Relational- likes this
Alex Koxaras -Relational-
Community Champion
April 11, 2023

Nice! That's one way to go :)

Like • Fouad El-Gendy likes this
Elizabeth Merano June 11, 2024 edited

 

Hi there,

I have the same issue even if the permission has already been disabled. Please advise. Thank you!

FSPAPAEM02 12-06-2024 9.01.07 am 0128.jpg

I enabled the permission as per the screenshot below

FSPAPAEM02 12-06-2024 10.06.04 am 0133.jpg

I was able to create 2 folders then the permission is off again.

FSPAPAEM02 12-06-2024 9.58.38 am 0131.jpg FSPAPAEM02 12-06-2024 9.58.43 am 0132.jpg

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