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Cannot deactivate managed user account

Eva van Kempen
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June 19, 2020

I cannot deactivate a managed user account. I have the correct rights, but I get the following message. 

 

The message displayed: 

Account is managed by your identity provider

Manage the profile details and security policies in Google admin.

 

I cannot find the correct info to deactivate or delete this account.

These user accounts have been deleted in Gsuite and an alias is added to another emailaccount. 

2 answers

1 vote
Hassan Selim
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July 21, 2020

I'm having this issue too!
My domain is verified and the users are synchronized with GSuite, but I can't "manage" anything about these "managed" users.

Deleted user July 29, 2020

I have this problem as well, I have accounts I'm offboarding and want to deactivate in both G Suite and Atlassian but it won't let me deactivate them in atlassian.

0 votes
Vladik Marinovski
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October 8, 2020 edited

Update
Only now I saw the "If you manage users through Google Suite, remove the users from Google Suite. Then contact Support to request deletion of the users' accounts." message on the https://confluence.atlassian.com/cloud/delete-a-managed-account-961259516.html page...

Same here, please provide a solution for this issue.
The users are deleted from G Suite and I resynced the Atlassian account again with G Suite but it didn't help.
The users are listed as Bitbucket.org users but they are deleted there as well.

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