In Jira Software Cloud, I am trying to convert a Jira Task to a Sub-Task using the "Convert to Sub-Task" function in the menu.
When I search for the parent issue, a story, I see it in a drop down list but I cannot select it by clicking on it or anything else.
Anyone got any idea why not??
Neither task for story have any other links or sub-tasks...
Thanks for your assistance.
Regards,
Dan
Are you working with a Team Managed project or a Company Managed project? It will say at the bottom of the navigation pane on the left.
And are you working with a Business, Software, or Service Management project? It will say at the top of the navigation pane below the project name.
You said you are trying to convert a Task, and that you can search for its "parent issue" which is a Story. How is the parent/child relationship between these two issues established? Can you show us a screen image of each issue?
Typically a story can have as children issues that are categories in the Sub-task Issue Type. If your Task is actually categorized in the Sub-task Issue Types, then you can't convert it to the thing it already is.
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