Checklist on old ticket

[Purva Kaul]

Hi my question is that can we add a checklist on already existing Jira Tickets. If yes how ?

Thanks

[Olena Brazhko_TitanApps_ · Accepted solution]

Hi @Purva Kaul 

You can easily add checklists to your already existing tickets by the means of Smart Checklist Pro. You can either add checklists manually or by using Templates.

I hope it helps! 

[Purva Kaul]

Hey Olena ...Thanks for the reply....as of now we adding the checklist manually to the existing tickets and for the new ones checklist is automatically there.

Thanks again

Regards

Purva

[Olena Brazhko_TitanApps_]

@Purva Kaul hey!

Once enabled, Smart Checklist will appear in all tickets/issues of the project either blank or you can choose to add the checklist manually or via applying a template (manually or by default). Also, you can control the position of the checklist - either in the center panel or in the right panel.

I hope it's useful!

If you have any other questions regarding Smart Checklist, you can reach out directly to smartchecklist@railsware.com.

Cheers,

Olena

[Alex]

Hi Olena,

we changed the default template checklist and this should now be updated in all existing items. How to do that?

Regards,

Alex

[Lucas Modzelewski _Lumo_]

Hi @Purva Kaul ,

Welcome to the Community :)

If there are no restrictions on closed tickets, then sure: just use some checklist app.

Here is link to Marketplace search for checklist apps available on Jira Cloud:

https://marketplace.atlassian.com/search?hosting=cloud&query=checklist 

Cheers,
Łukasz

[Purva Kaul]

Thank you for replying...but there is a slight change in my question .The tickets are not closed they are already existing in the sprint. For the new ones which we are making we are able to add checklist onto them but the already existing one does not take the checklist...When we open an already existing ticket the checklist is blank...I am unable to figure out why so.. Also there are no restrictions.

Your help is much appreciated. :)

Thank you

[Wojciech Wardaszko]

It might depend on what App you're using to implement checklists in your projects.

As Łukasz has rightly pointed out, there is a plethora of options, but I can only speak for the ones I tried. I can assure you that with Issue Checklist for Jira you should have no problems with adding checklists to tickets regardless of their status.

[Lucas Modzelewski _Lumo_]

@Purva Kaul ok, so this is brings us a bit closer but is still not specific enough.

With your Jira admin ask yourself this questions:

1. Does it affect all users or only specific -> if specific, then it's probably something wrong with permissions
2. Is it affecting edition of issues only? or also creation of new issues
   1. does sprint have anything to do with it -> maybe not, and it is only blurring the view
   2. if it affects edition/creation of issues in 'active' sprint only -> adding issues to sprint is affecting it scope, most probably not everyone can do that -> so again check if it affects everyone or only certain people
   3. is it affecting only checklist or other fields also ? -> again, maybe 'checklist' is just a smokescreen, but issue is different

If answering those questions doesn't clear it for you, and you are sure it affects only checklist -> then contact that checklist vendor with all the details. For sure they will appreciate it and the effort put into investigation :) 

[Purva Kaul]

Hey Lukasz ...Thanks for the reply....as of now we adding the checklist manually to the existing tickets and for the new ones checklist is automatically there.

Thanks again

Regards

Purva

[Karyna Tyrnavska _SaaSJet]

Hi, @Purva Kaul 

To add a checklist on already existing Jira issues, try out Recurring Checklists and Report add-on. 

1.  Firstly, you need to create checklist and fill in it with necessary data
   
   
   2. After that, add checklist manually to the existing task
   
   
   
   Please, text me if any questions