Child tasks from Epic are not created when using the "+" button (Create Issue in Epic).
1. Create an Epic
2. Create child task
On the Epic screen, the task creation screen opens. The "Epic Link" field is automatically filled in.
The issue creation page opens (/secure/CreateIssue!default.jspa), where the field "Epic Link" is empty. The created task does not become a child if the field is not filled "Epic Link".
Add field "Epic Link" to issue creation screen and fill in manually.
What version of Jira Server are you using?
Have you opened a support case with Atlassian Support about this issue? This is just a user community. It is not the Atlassian Support portal.
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