Complete Epics will not show on the roadmap

[IRENE ORR]

My "Complete" Epics will not show up on the roadmap. In the view description it says" Any Epic marked as done" should show for a year. Can you please clarify?

[Trudy Claspill]

Are you working with a Team Managed project or a Company Managed project?

Can you show us a screen image of the roadmap and of an Epic that is not present in it but you think should be?

[IRENE ORR]

This is Team managed project.

[IRENE ORR]

Epics on the second screen were closed less than a year. Theoretically they should show up if you select "completed" filter.

[Trudy Claspill]

The documentation says that the Roadmap uses the Status Category Changed date when excluding Epics closed a year or more ago. It also looks at Due Date. Can you add those columns to your issue search output and confirm they are set to a date within the past year?

[IRENE ORR]

Yes - they all are in the year range. See printscreen

[Trudy Claspill]

You said that none of your completed Epics are showing in the roadmap, but in the original image I see that IPD-237 is showing and it is Done.

Are you on a Standard or Premium subscription (Basic Roadmap or Advanced Roadmaps)? I am on a Standard subscription so have access only to Basic Roadmaps. If you are on Advanced Roadmaps, have you perhaps applied a filter or other Advanced setting that might be excluding those Epics?

[IRENE ORR]

I just confirmed and we are on Standard. 

IPD-237 is showing as complete. That's why it's even more intriguing why the rest is not showing.

[IRENE ORR]

@Trudy Claspill - any suggestions for me?

[Trudy Claspill]

@IRENE ORR 

Sorry, no, not at this time. I have not been able to recreate this problem in my own environment.