Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Configure automatic notification when issue has been idle for a while

Roman Sokolov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 15, 2022

Hello, Atlassian community. I need to configure automatic notifications for a project lead when an issue is idle for some time, for example for a week. How can I do that? Are there any options without using a JQL?  

Thank you!

1 answer

1 accepted

1 vote
Answer accepted
Walter Buggenhout
Community Champion
July 15, 2022

Hi @Roman Sokolov and welcome to the Community!

As you want to act on something that is not moving in any way, you'll have to use a filter to retrieve the issue(s) you want to act upon. That means using JQL to find them. That should not be a problem, as you can write your JQL as specific as you like:

updated < StartOfDay(-5)

the above JQL would retrieve all issues that have not been updated at all in the last 5 days. But if you add stuff like:

Project = MySleepyProject AND assignee in (John, Patrick, Elise)
AND Component = Intranet AND updated < StartOfDay(-5)

you can reduce the number of tickets returned to the ones you really need.

On top of that, if you save that JQL as a filter and set up a filter subscription for it, this will send a single digest email with a list of all these issues at a predefined moment (every day or week, ...)

Hope this helps!

Roman Sokolov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 15, 2022

Thank you @Walter Buggenhout I will try that. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events