Configure automatic notification when issue has been idle for a while

[Roman Sokolov]

Hello, Atlassian community. I need to configure automatic notifications for a project lead when an issue is idle for some time, for example for a week. How can I do that? Are there any options without using a JQL?  

Thank you!

[Walter Buggenhout · Accepted solution]

Hi @Roman Sokolov and welcome to the Community!

As you want to act on something that is not moving in any way, you'll have to use a filter to retrieve the issue(s) you want to act upon. That means using JQL to find them. That should not be a problem, as you can write your JQL as specific as you like:

updated < StartOfDay(-5)

the above JQL would retrieve all issues that have not been updated at all in the last 5 days. But if you add stuff like:

Project = MySleepyProject AND assignee in (John, Patrick, Elise)
AND Component = Intranet AND updated < StartOfDay(-5)

you can reduce the number of tickets returned to the ones you really need.

On top of that, if you save that JQL as a filter and set up a filter subscription for it, this will send a single digest email with a list of all these issues at a predefined moment (every day or week, ...)

Hope this helps!

[Roman Sokolov]

Thank you @Walter Buggenhout I will try that.