Create JIRA Ticket Issue

[Michael Garvey]

Team is working through creating tickets with the help desk.  We are on a phone system that can automate some of this manual process and do a call to automatically select the create piece.

It won't fill out information per say but we are attempting to find the URL when clicking and creating a JIRA ticket, where and what the URL call is there so we can feed our phone system software this so it will assist team in streamlining this.

Looking for guidance and insights anyone has.  Thanks!

[Payne · Accepted solution]

You can do something like this to start a new issue with a couple of fields (project and issue type) preselected:

https://JIRAHOME/secure/CreateIssue!default.jspa?pid=10701&issuetype=10300

[Dan Breyen · Accepted solution]

Hi @Michael Garvey welcome to the community.  I'm certainly not an Atlassian expert, but does your phone system allow you to make remote API calls?  If so, maybe you can use API calls to create your ticket?  Here's the API reference: Jira API 

Might be something to investigate.

Hope that helps.

[Art]

How can you find the project id ? I am a JIRA user, not an admin

and how can you find the id of a issuetype ?

[Trudy Claspill]

To get the project ID, in a browser tab execute this URL:

https://{yourJiraUrl}/rest/api/3/project/{projectIdOrKey}

For {yourJiraUrl} insert the base URL for your Jira Cloud instance; i.e. abc.atlassian.net.

For {projectIdOrKey} insert the key used by your project. That is the text that proceeds the dash for issue keys in that project; i.e. XYZ-123. The output will include the project ID

To find the ID for the issue type, first find an issue of the desired type in the destination project.

Then execute this URL in a browser tab:

https://<yourinstanceurl>/rest/api/2/issue/<issuekey>?expand=names

For <yourinstanceurl> insert the base URL for your Jira Cloud instance; i.e. abc.atlassian.net.

For <issuekey> insert the issue key for an issue of the same type from the same project; i.e. XYZ-123.

Search for a section that looks like the one below. Make sure it shows the correct Name for the issue type, and get the corresponding numeric ID for that type.