Creating an Issue in Plan "This Level is currently hidden. To Create EPIC Issues, include this level

[Warde Wynter]

Hi

We have JIRA Cloud Premium and when trying to add an Epic using Advanced Roadmaps  from a Plan, we get 

""This Level is currently hidden. To Create EPIC Issues, include this level in the hierarchy range"

we have this already set up in the hierarchy 

Any ideas? Cheers Warde

[Huy]

To resolve this, change the hierarchy view under the Filters option:

https://support.atlassian.com/jira-software-cloud/docs/how-do-i-read-my-advanced-roadmaps-plan/#2.-Modify-your-view

Set it to show from Theme through to Epic (or Story), and it will then allow you to create at that level.

[Warde Wynter]

thanks Huy

[Tara L Conklin]

Thank you, @Huy 

This step should be included in Atlassian general instructions pages for creating a new hierarchy level.

Configure custom hierarchy levels in Advanced Roadmaps | Jira Software Cloud | Atlassian Support

I just spent four hours trying to figure out why I couldn't add or see my new Initiative issues on my plan and it was as simple as this.

[Eddie Meardon]

Hi Tara, 

Per your feedback, I've added "You may need to adjust your hierarchy filters in the Filters menu for them to show on your timeline." to the Configure custom hierarchy levels in Advanced Roadmaps page. 

Cheers

Eddie

[Tara L Conklin]

@Eddie Meardon You are pheneomenawesome!! Thank you. Every little bit does help. Happy holidays and have a fantastic week!

[Daniel Jurawan]

Cheeky filters - go to filters then hierarchy in your advanced roadmap is the short answer.