Creating jira tickets using custome templates

[Oriol Ortiz]

Hello community

I am trying to uses templates in Jira, it means that I would to create, for example bug tickets loading a template in Description.

The idea would be that when a ticket is created clicking new, selecting bug in the type dropdown list, Description field must retrieved with the following template:

Description

<Biref description of the issue>

Environment Details

• url: 
• Account:
• User:
• Browser / Device

Steps to replicate

1. Step 1
2. Step 2

Expected Result

Write here what is the expected result

Actual Result

Explain what is the current result

Logs / screenshots

Optional: Put here the logs or the screenshot

Could be possible?

Thank you for your help

[Kate Pawlak _Appsvio_]

Hi,

You can achieve it using our free app Issue Templates Agent for Jira. With this app, you can configure templates - not only for the description field but also others (for example, Summary or Assignee). I recommend trying it because it exactly resolves your use case.

Best regards,

Kate

[Jayden Irish]

Creating Jira tickets using custom templates can significantly streamline workflows. While Jira doesn’t provide built-in functionality for custom ticket templates, you can leverage marketplace apps like Issue Templates for Jira to create and reuse predefined templates. These tools allow you to customize fields, descriptions, and workflows to fit your team’s needs. Another option is to set up automation rules that clone existing tickets, helping teams save time and ensure consistency. By using Jira templates for tickets, teams can simplify repetitive tasks, improve accuracy, and focus more on solving issues rather than creating tickets manually.

[Kelly Arrey]

Another approach to this is to add a custom field for each of these sections, which doesn't require any add-ons.

[Oriol Ortiz]

Hi @Kelly Arrey 

How could we do that?

For example, could we select one template or other one according to the issue type?

Thank you for all

Oriol

[Kelly Arrey]

Hi @Oriol Ortiz, my experience extends only to company-managed projects, so my idea may not help you if you're on a team-managed project.

Your Jira admin can add a custom field for each of these sections. There are several field types to choose from. Many of yours will probably be Paragraphs, but you may want to have some Short Text fields, or Select List, or URL, or User picker, etc.

Then, your Jira admin adds the relevant fields to the screens used for the relevant issue types. They may need to modify the Screen Scheme in use for the project so you can have different screens (fields) for different issue types.

Then they'd need to add the relevant fields to the Issue Layouts.

HTH, 

Kel

[Kelly Arrey]

As an aside, if the URLs you're referencing are long and ugly, you may prefer a Paragraph field to a URL field, because then you can format the link so it looks like this instead of like this: https://support.atlassian.com/jira-cloud-administration/docs/custom-fields-types-in-company-managed-projects/