Creating jira tickets via mail in scrum project

[Kamil Kozak]

Hi! Im trying to turn on option crating ticket via mail, but it works only on kanban projects. I cant in any way do it on scrum. Someone have any advice? 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

The project type has no effect on how it handles incoming email.  Could you share settings you have for a project that is not importing the issues?  (Do please obscure/redact details like the email server name, if you're worried about sharing it - we need to see the general outline of the settings, not the exact detail)