Daily message quota exceeded

[Michael Werner]

Hello,

I created an automation that should send me an email. I didn't get that email and the action told me Daily message quota exceeded.

How many messages can I send a day?

Regards,

Michael

[John Funk · Accepted solution]

Hi Michael,

Did you get that message today or yesterday? I had the same problem late yesterday afternoon. I contacted Atlassian support and they contracted the downstream provider who fixed the problem last evening. 

[Michael Werner]

Hi John,

that's good to know. The automation runs at 1 am UTC which is 9 pm the previous day in my time zone. 

So it ran yesterday at 9 pm my time equals 1 am today UTC. 

I read the daily limit on a free plan is 100 emails a day. I doubt that many were sent for our account.

Regards,

Michael

[John Funk]

That's about the time the fix came down. Hopefully, all will be good tonight. Did you manually kick off the automation today to see? 

[Michael Werner]

Thanks. I had a look at the Automation Audit Log yesterday and saw the automation had run but did not send the email. Today everything worked.

[John Funk]

Excellent - glad you are back in business.  :-)