Display the project role the assignee is mapped to

[Mahalakshmi Sivasamy]

Hi All,

Can we display the project role the assignee is mapped in a customer field?

[Jack Brickey]

There is no way to automatically pull this data such that you can copy into a custom field. Also consider some/many user are in multiple roles. You could manually enter the role using a drop down field.

[Mahalakshmi Sivasamy]

Thank You!

Can we display the groups in a group picker(multi select)?

eg: the group picker should select groups the users is added to.(jira_software users , sprintmanagers etc

[Jack Brickey]

You would need to do that manually as well. In other words, you can't reference any of those fields automatically. You would need to create a custom field and add the values that equate to the same groups under user management and then manually select them in the multi select custom field. Obviously this could become a maintenance nightmare since anytime you edited the groups under user management you would need to also update your custom field context.

[Nic Brough -Adaptavist-]

Given that @Jack Brickey has pointed out most of the complexities of doing this, maybe if you could tell us why you think the issue data that an assignee is in a role and/or group is of any use in getting the issue done?

[Jack Brickey]

+1

[Mahalakshmi Sivasamy]

Thanks you for your response Jack and Nic!

We have an issue flow where multiple teams are involved. For example, when a initial ticket is raised it will be sent toL1 for analysis, then  L2,L3,Tetsing,Release etc.

In this case, we are trying to pull a report that gives us the detail like(which team is currently holding this request, whether the ticket is assigned to correct group )

[Mahalakshmi Sivasamy]

Can someone help me out here?

[Nic Brough -Adaptavist-]

That sounds like you should know automatically what group it is currently with from the status of the issue.