Done tasks still appearing in Backlog

[Ronnie Legaspi]

I have multiple boards and different statuses but have moved the Done status to the right most column.

All boards have a done status with 1 or 2 additional statuses.

After sprints, the done tasks still appear in the backlog and new sprints.

[Craig Nodwell · Accepted solution]

Hi @Ronnie Legaspi do the issues have a resolution?  Jira doesn't consider an issue resolved unless there's a value in there.  The status does not drive that.

[Ronnie Legaspi]

I don't think so. Where would I be able to check that?

[Craig Nodwell]

Do a jql in search for issues.
status = Done and resolution is EMPTY

What you need to do to ensure this happens is add a post function to the done transition in the workflow to set the resolution.

[Ronnie Legaspi]

Thank you! I've set to add a post-function now.

Is there a way to resolve these issues in bulk?

[Craig Nodwell]

If you had scriptrunner it would be.
Do you have a reOpen transition?  
I know it sounds a bit wonky but ... you cannot edit the resolution in Bulk.  But if you had a reOpen you could bulk transition then Bulk send to the Done transition with the new post function... again a bit wonky but that'll do it.

Also, a side note here.  Using the Resolution within the workflow to show information will lead down a bad road, only set the resolution when the issue is resolved.  This is where the strike through on issues happens.

[Craig Nodwell]

psst also means if you do implement a reOpen you'll need to clear the resolution in that transition 

[Ronnie Legaspi]

Understood, this helps a whole lot.

Thank you!

[Craig Nodwell]

You're welcome.

[Kelly Arrey]

Hi @Ronnie Legaspi In our workflows, we generally have two "terminal statuses":

• Done - we set Resolution to Done on the Done transition
• Closed - we display a screen on the Close transition for the user to input a Resolution (and a comment, which you get by default - you don't have to add the comment field to the screen), and add a Validator with a message to remind the user to add a Resolution.

As @Craig Nodwell has noted, you need to clear the Resolution when leaving a "terminal status". This can be very tedious if your workflows include "from all" transitions.