E-mail notification for Watchers

[Barış Özer]

Hello,

We added it as a watcher to the project with Global Automation.

When we link the issue via the Service Desk, the person who is the Watcher for the relevant project does not receive an e-mail about the issue.

How can we send an e-mail notification when the issue is linked to people in Watcher?

We have added All Watchers in the notification scheme, but when an issue is created (issue linked), the mail is not sent. Only the person who is assigned is sent an e-mail.

We gave the role of Technician, issue linked e-mail is going. When I remove the role, the email does not go. Why?

Do I need to assign Technician role in more than one project?

[Hamza Chundrigar · Accepted solution]

Hi @Barış Özer 

How can we send an e-mail notification when the issue is linked to people in Watcher?

You can create a quick automation rule to do this.

In the TO field you can use the smart value: {{issue.watchers.emailAddress}}

This would send an email to all watchers.

Regards,

- Hamza

[Barış Özer]

Hi @Hamza Chundrigar 

Thanks for reply (:

[Steve]

Hi @Hamza Chundrigar I'm on a Jira Data Center Version and I wonde if I'm able to create automation rules in my instance. If so, can you point out where I should nagivate to? Thanks in advance!