Email Notification - Priority change

[deepak verma]

Hi Community,

I wanted to create an automation that would send an email notification to all the participants once the issue priority level has been changed so as to infor the intesity of importance of the issue.

i have used the smart variables to execute the same however there is an error on the mail

as when i change the priority of the issue on the mail it always shows the pririty status of the issue as medium even  if it is changed to highest 

Code:

{{issue.summary}}

Priority has been updated to : {{issue.parent.priority.name}}

//returns

Website development for speed analytics

Priority has been updated to : Medium

Actual Output required :

Website development for speed analytics

Priority has been updated to : Highest 

[Rilwan Ahmed · Accepted solution]

Hi @deepak verma ,

Welcome to the community !!

Please check if automation rule "Value changes for" works for you.

Create rule as below

1. New trigger = New Value Changed
   • Fields to monitor for changes == Priority
   • Change type == Any changes to the field value
   • For == All issue Operations, Click Save
2. Add new condition, select Issue Fields condition 
   • Field == Priority 
   • Condition == Is one of
   • Value == Highest
3. Add new action and select Send email
   • in To, select the required fields like Assignee, reporter, request participant etc. 
   • Add a subject and Content to the email body
4. Click Save, give a name to the rule and publish the changes

Rule will look as below screenshot

[deepak verma]

The issue still remains as when priority is updated to highest then the mail update should also have the value Highest instead it is sending medium as the field value for the priority .

I have attached screenshot below for the code written kindly check 

[deepak verma]

Also is this smart value {{issue.parent.priority.name}} is correct one to update the current priority status of the issue on the mail notification.

[Rilwan Ahmed]

Hi @deepak verma ,

In the Email content use  smart value {{issue.priority.name}}

This is how the email will look

My Automation email content is as below

[deepak verma]

Thanks a lot this works well

[Amélie Duplany]

Hi Deepka, 

Could you share a screen about your automation rule ? 

Thank you 

[deepak verma]