Email Notifications for Custom Field Assignee

[Julie Sgroi]

I have a custom field, "Testing By" in company-managed projects for which I'd like that person to be notified by email when they are assigned. I'd like these people to be notified automatically rather than have them adjust their personal settings.  This is a setting that has not worked to notify the person in Testing By:

Is this better handled with an automation rule?

Thank you for the help.

[Trudy Claspill · Accepted solution]

Hello @Julie Sgroi 

That notification is specific to when the Assignee field is set. It doesn't notify people when they are set in other user picker fields.

You could set up the automatic notification using an Automation Rule. Are you familiar with those?

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

TRIGGER: Field value changed
  Field: Testing By
CONDITION: Issue field condition
  Field: Testing By
  Condition: is not empty
ACTION: Send Email
  

In my example I'm using a custom field called "Single User Picker".

[Julie Sgroi]

@Trudy Claspill

It worked! Thanks so much for the help. 

[Igor Medeiros - Modus Create · Accepted solution]

Hi @Julie Sgroi ,

If you are looking for alternatives, our app Notification Assistant for Jira can assist you with that.

It provides you with fully customizable templates, notification rules, and much more.

Feel free to reach out.

[Julie Sgroi]

Thanks!