Email address update failure

[Tina Kochar]

One of my team members is trying to update her email address and she keeps receiving an error saying "we couldn't save your email change. please try again." 

Her login is not working at all (the old email address or the attempted updated one).

[Thomas Deiler]

Dear @Tina Kochar ,

eventually the account is managed. In this case you have to ask your companies admins to assist. Follow this article for more details.

So long

Thomas

[Thomas Deiler]

Dear @Tina Kochar ,

was my answer useful? Then I would be happy when you click on the "green accept answer" button.

So long
Thomas