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Fire issue created event not notifying all users (Cloud)

Steven Lloyd
Contributor
April 3, 2020 edited

I am working on creating an automated sub-task dependant on entry of a custom field. I have got this working and I am looking to send a notification to the assignee (Custom field from parent) on sub task creation. I have tried a few things, I have created a new notification scheme specifically for this and tried it using Issue Created and Issue Assigned independently. Around 50% of tests are sending notifications to users but some users are not receiving anything. Is there a setting higher than this that the user could potentially select that is stopping these being sent? I have looked at user settings to ensure they have receive notification on, but still issues.

1 answer

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Bill Sheboy
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June 29, 2020

Hi @Steven Lloyd 

How are you implementing this?  This could be a rule execution-timing issue.

I tried the notification with an automation rule and it seemed to work okay.  Here is what I did:

  • Trigger: issue created
  • Condition: issue type is sub-task
  • Branch: on the parent
  • Action: send an email to the assignee about the addition of the sub-task, including details of both issues.

As you are also automating creation of the sub-task, consider doing the create and notify in 2 rules (setting the notify rule's option to allow first rule to trigger it).  Or, you could create the sub-task and re-fetch before trying to send the notification.  

 

Best regards,

Bill

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