Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Fire issue created event not notifying all users (Cloud)

Steven Lloyd
Contributor
April 3, 2020 edited

I am working on creating an automated sub-task dependant on entry of a custom field. I have got this working and I am looking to send a notification to the assignee (Custom field from parent) on sub task creation. I have tried a few things, I have created a new notification scheme specifically for this and tried it using Issue Created and Issue Assigned independently. Around 50% of tests are sending notifications to users but some users are not receiving anything. Is there a setting higher than this that the user could potentially select that is stopping these being sent? I have looked at user settings to ensure they have receive notification on, but still issues.

1 answer

0 votes
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 29, 2020

Hi @Steven Lloyd 

How are you implementing this?  This could be a rule execution-timing issue.

I tried the notification with an automation rule and it seemed to work okay.  Here is what I did:

  • Trigger: issue created
  • Condition: issue type is sub-task
  • Branch: on the parent
  • Action: send an email to the assignee about the addition of the sub-task, including details of both issues.

As you are also automating creation of the sub-task, consider doing the create and notify in 2 rules (setting the notify rule's option to allow first rule to trigger it).  Or, you could create the sub-task and re-fetch before trying to send the notification.  

 

Best regards,

Bill

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events