Free version: saying i cannot add more users but only have 4

[AxxiHELP]

We are trying out Jira using the Free Version. I am trying to add more users but am told we have reached the maximum number of users for one of our products. I believe we are only using Jira.  Can anyone advise what the problem might be?

thanks

[Liam Green · Accepted solution]

Hi @AxxiHELP 

Welcome to the Community!

Are you trying to give people licences for Jira Service Management?  If so, that is limited to 3 users.

Hope that helps,

Regards, Liam

[AxxiHELP]

thanks LIam

that was the issue but i really had not meant to be trialing JSM so i just removed that product and now no issues!

thanks again

Susan

[Liam Green]

No problem.  Glad you sorted it.

Feel free to 'accept' my answer if it helped.

Regards, Liam