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Free version: saying i cannot add more users but only have 4

AxxiHELP
AxxiHELP December 29, 2020

We are trying out Jira using the Free Version. I am trying to add more users but am told we have reached the maximum number of users for one of our products. I believe we are only using Jira.  Can anyone advise what the problem might be?

thanks

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Liam Green
Liam Green
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December 29, 2020

Hi @AxxiHELP 

Welcome to the Community!

Are you trying to give people licences for Jira Service Management?  If so, that is limited to 3 users.

Hope that helps,

Regards, Liam

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AxxiHELP
AxxiHELP December 29, 2020

thanks LIam

that was the issue but i really had not meant to be trialing JSM so i just removed that product and now no issues!

 

thanks again

Susan

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Liam Green
Liam Green
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December 29, 2020

No problem.  Glad you sorted it.

Feel free to 'accept' my answer if it helped.

Regards, Liam

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