Freshdesk filter in Jira

[adrian.hills]

Is there a way I can search for/filter issues that are linked to Freshdesk tickets?

[Jack Brickey]

it depends on how they are linked. is there some field in the Jira issue that references an issue in FD? if so then you could use JQL, e.g.

project = xxx and field-FD is not empty

[adrian.hills]

Hi Jack,

Thanks for commenting.

Unfortunately, even though the Freshdesk link shows in the fields section

It does not seem to have a field as such.

It does not show up in the Fields selection screen.

[Jack Brickey]

If you enter the following JQL into the advanced search for issue screen does it present results?

“Freshdesk support” is not empty

[adrian.hills]

No, it responds:

Field 'Freshdesk support' does not exist or you do not have permission to view it.

[Jack Brickey]

Ok, so now I am suspecting that maybe this is an add-on to integrate fresh desk with your JSM project. Is that possible?

[adrian.hills]

It is an addon, I'm not sure of how it is integrated. It has a field in the Details section which when clicked will show you the linked Freshdesk tickets. 

[Jamie Armstrong]

@adrian.hills Did you ever find a way to filter on these fields? I have been searching around trying to find what syntax to use in JQL to be able to check the Freshdesk tickets status or if there is a ticket attached at all.

[Adrien Zemma]

@Jack Brickey Hello there, I'm still looking for an answer here. I can't find any way to access third-party data with JQL, is there any?

[Jack Brickey]

Hi @Adrien Zemma ,

in a word - No

as I previously inferred, JQL operates on Jira fields only.