Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How can I change the text fields in the create ticket window to be Rich Text?

Tim Hitchins June 30, 2020

In the "create" view for a new ticket, the text boxes are Wiki markup:

Annotation 2020-06-30 115443.png

But when I edit a previously created ticket, the text area is Rich Text: 

Annotation 2020-06-30 115447.png

I want both to be Rich Text. How do I change this? 

1 answer

0 votes
Ravya
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 30, 2020

Hi @Tim Hitchins ,


You can change field rendering by navigating to Settings>Issues>Fields>Field Configurations>Select the configuration and then choose the description field, and the choose the render style.

you can also refer to the below link or screenshot:
https://confluence.atlassian.com/adminjiraserver073/configuring-renderers-861253418.html


2020-06-30_18-00-14.png

Regards,
Ravya

Tim Hitchins June 30, 2020

Thanks for the reply.

I can't seem to find this setting. I'm a standard Jira user (not admin) and it's Jira Cloud. Does that make a difference?

Thanks!

Ravya
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 30, 2020

Hey @Tim Hitchins ,

That setting will be available for Jira admin only., yes even in Jira Cloud you can make that setting.

--Ravya

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events