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How can I delete an entire instance?

Nathaniel Meyer September 9, 2021

There was a user within my company (who should not have had this access, but that's a separate issue) who unknowingly created multiple 'test' instances, and now we need them deleted.
I have site admin privileges in all of these new instances, but I don't see any option to 'Delete' or even 'Archive' these products. All I can see under the 'Products' tab at the top is the list of products this user added to these instances (each instance has at least 4 different products) and then options to 'manage users' and 'Jira settings'

Thank you

1 answer

1 accepted

2 votes
Answer accepted
Robert Wen_Cprime_
Community Champion
September 9, 2021

Subscriptions and instances are on the billing page on admin.atlassian.com.  These instructions should guide you to canceling and deleting (if you have the new UI) instances. https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
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