How can I give user permissions for a single issue type

[Oriol Ortiz]

I have created a new Issue type in Jira. This issue type is named Hotfix.

My idea would be to restrict the creation of this tickets only to a group.

Could be possible to give create permission for an specific jira group?

Thank you for your help

[Ste Wright]

Hi @Oriol Ortiz 

There's no direct way of doing this - but there are a few workarounds you could try.

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Permissions Validator

The Permissions Validator can be set on the "Create Issue" transition (i.e before the first Status), and block users from creating Issues if they don't have a specific permission.

To use this you'll need:

• A separate Workflow for this Issue Type
• A permission that only this specific Group has, and that other users do not have

See this help page for more information about Validators.

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Automation

An alternative is to use Automation, to hide/remove/delete Issues created by a user who does not have the authority to create a Hotfix.

For example, the rule might be:

• Trigger: Issue Created
• Condition: User Condition
  • User = User who triggered the event
  • Check to perform = is not in group
  • Criteria = <Group here>
• Action 1: <Action Here>
• Action 2: Send email - notify the user why their Hotfix is not available

Notes:

• You can set Action 1 to whatever is most suitable - for example, Delete the Issue, set the Issue Security Level to hide the Issue, etc.
• I would recommend having Action 2 so users are made aware why their Hotfix has been automatically removed, otherwise it won't be clear. The Automation Rule will run after the user clicks create, and won't produce an error - the Issue just won't be there.

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Let us know what you think!

If you'd like more detailed instructions to help implement either option, also let us know :)

Ste

[Oriol Ortiz]

Hey @Ste Wright 

I would get the Permission Validator solution, but I don't know how could configure that.

Could you help me?

Thank you

[Ste Wright]

Hi @Oriol Ortiz 

Is your Project Company-managed or Team-managed?

Ste

[Oriol Ortiz]

Hi @Ste Wright 

It is a company managed project.

Thank you

[Ste Wright]

Hi @Oriol Ortiz 

If you're following my recommendation above, and duplicating an existing Workflow - these are the steps:

1. Go to Settings (cog icon in top-right) > Issues
2. Select Workflows from the left-hand menu
3. Locate the relevant Workflow to duplicate - then on the right-hand side of the row, select the Actions button (3-dots icon) > Copy
4. Rename the copied Workflow, and press Copy again
5. Next, select the "Create Transition" - which is the arrow going from the grey circle into the first Status
6. Select Validators from the pop-up menu
7. In the next menu, select the hyperlink Add validator
8. Next, choose the option Permission Validator and press Add
9. Choose the relevant permission to limit this Workflow to, and press Add again

Once you have the Workflow created, you will need to modify the Workflow Scheme - to assign the Issue Type to it - and re-publish the Scheme.

Note: The error message for this will be permissions-related, which isn't a great user experience - but it will work as required.

Ste

[Dirk Ronsmans]

Hey @Oriol Ortiz ,

I'm afraid you can't really limit the creation of a specific issue type within a project. A member of the project will either have create issue rights or not.