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How can I send email Notifications to non-jira users when status is changed on the Issue Type

bezawadas April 28, 2020 edited

Use Case:

Need to send email notifications to multiple non-jira users(will use distribution list) when the status is changed on the Issue Type.

1 answer

1 accepted

1 vote
Answer accepted
Mehmet A _Bloompeak_
Atlassian Partner
April 28, 2020

Hi @bezawadas ,

You can have it with the latest automation feature of Jira.

Screen Shot 2020-04-28 at 22.16.55.png

bezawadas April 28, 2020

Using JIRA Cloud,is the feature free to use or it is priced?.Let me know if you have any other alternatives

bezawadas April 28, 2020

Okay,I have it.Can you send me documentation or links for these.

bezawadas April 28, 2020

Can I add the issue details while sending emails,I did a test on this its working but i need to get the issue details summary in the email.

Mehmet A _Bloompeak_
Atlassian Partner
April 29, 2020 edited

Yes, you can send the summary by referencing it in the content.

Here is the summary of the issue: {{issue.summary}}
bezawadas April 29, 2020

Thanks.can you send me the links where can i find the code snippets to get the information from the issue into email template.Say Suppose if the issue status is changed I need to give it in the Subject Header of the Email Template,then what would be the code snippet.

Mehmet A _Bloompeak_
Atlassian Partner
April 29, 2020 edited

They are called smart values and here is the list of them

https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

bezawadas April 29, 2020

Thanks for sharing these....Can I add distribution list to the email address?

Mehmet A _Bloompeak_
Atlassian Partner
April 29, 2020

Yes, you can.

bezawadas April 30, 2020 edited

I need details of the Change Request  Approver,Implementer and name of the project while sending email.The schedule time and release in date and time format.

I am not finding the snippets.Can you help me this?

bezawadas April 30, 2020

I am getting date information in UTC Time zone for Date information, I need them in EST Time Zone(USA).Can you help me with that ?

Mehmet A _Bloompeak_
Atlassian Partner
May 1, 2020 edited

Hope it works. If it does, could you flag this answer as accepted please?

{{issues.created.setTimeZone("America/New_York")}}

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