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How can we generate support zip in atlassian cloud

Anil
Anil
Contributor
July 27, 2023

Hi Team,

 

10days before one of my user made changes in jira and he didn't informed us. So we want to generate the logs in cloud. How can we generate support zip in atlassian cloud.

 Can anyone help me 

 

Best regards,

AK

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 27, 2023

There is no use for a support.zip on Cloud - Atlassian have direct access to your system and don't need it.

The system logs don't capture most change though, so they would probably not tell you anything about the changes that were made.  System logs are more about the running of the service, not data change.

The audit log will contain most administrative changes, and the issues have a full history (apart from edited comments)

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Kseniia Trushnikova
Kseniia Trushnikova
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July 27, 2023

Hi @Anil,

Jira Cloud does not have an option to generate the support zip, that is only available on Server/Data Center. There is an audit log feature though (go to System > Troubleshooting and support > Audit log). Maybe it will help.

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Anil
Anil
Contributor
July 27, 2023

Can we get the old data through the audit log like 10 days before. Data

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Kseniia Trushnikova
Kseniia Trushnikova
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July 27, 2023

@Anil, yes. The length of time events kept in the log is 3 months by default.

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