How can we get in-app notification or calendar notifications for Jira tickets?

[Etienne Rozenblad]

We've integrated the Jira tickets with our calendar. The Jira tickets include a date & time so we can plan them in on a daily base on the exact time.

How can we get notifications in the Jira app before starting the tickets? E.g. 1 hour before we need to do the ticket we want to have a notification.

[Petter Gonçalves · Accepted solution]

Hello Etienne,

Thank you for reaching out.

Per your description, I understand that you want to configure a reminder notification that will be sent one hour before the start date/time of the issue is breached. I suppose the date/time you configured for the issue would be set with a custom field. Is that correct?

That kind of notifications based on SLAs can be easily achieved in Jira Service desk, however, the options in Jira software are more limited.

I believe the best way to achieve it in Jira Software would be to use filter subscriptions, where you can configure a subscription to send notifications every 15 minutes when an issue is returned by the filter, configuring the filter to return issues where the start date/time field will be reached in less than 1 hour of the current time:

 1 - Create the following filter:

"start date/time" >= -1h

2 - Create the following filter subscription:

Doing the steps above, a notification will be sent between 1 hour and 45 minutes before the issue breach the start date/time you configured, not sending any notifications in case no issues are returned.

P.S: The notification will be sent to all the groups you configured in the issue subscription. In case you want to send it only to the specific group related to the issues, create a single filter for each group of users specifying it in the query.

You can check the documentation below to check more details about the filter subscription functionality:

Working with search results 

Let us know if you have any questions.