How do I delete storage?

[Sati Hillyer]

I'm trying to delete old storage to free up space, but I don't see a delete option. I'm the jira admin. 

Any ideas?

[John Funk]

Hi Sati - Welcome to the Atlassian Community!

Basically what is taking up your storage are attachments on Work Items. Delete some of the bigger attachments and you should be good. 

[Sati Hillyer]

Hi John - thanks for the quick response. Where do I do that? I went to Storage management and see about 10 work items, but I have no way of deleting the work item or the attachments. I'm the admin of the group too.

[John Funk]

Oh, I forgot that you are on a Free plan, so there is a good chance you might not able to do the deletions. What you could do is sign up for a trial Standard subscriptions for 30 days and then during that time go in and delete the items. Just be sure to revert back to the Free subscription after you do the cleanup so you don't automatically get charged at the end of the trial. 

[Sati Hillyer]

Will try that.

[John Funk]

Let us know how it goes. 

[Sati Hillyer]

We've tried deleting, where do we see the latest storage usage? I'm not sure if it's going down.

[John Funk]

Go to admin.atlassian.com - login

On the new left menu, click on Apps and then Sites

Click on the name of your instance

Click on Storage

[Sati Hillyer]

Thanks, is there a way to see all the issues and sort by storage so I can delete the ones that have the most storage?

[John Funk]

Not out of the box. There is an add-on called Revyz Configuration Manager for Jira that can show you that. You can do a free trial for 30 days for it.