Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to Automatically assign ticket

Parveen Vats
Contributor
January 17, 2023

Dear All,

 

I want to automate one issue as below :

If the status of any ticket changed to 'Ready to Test' - I want that ticket to be automatically assigned to person 'ABC'. How to do that ?

Pl hep me.

Thanks

Parveen

1 answer

1 accepted

1 vote
Answer accepted
Alex Koxaras -Relational-
Community Champion
January 17, 2023

Hi @Parveen Vats 

You can do that with multiple ways, one of which is Jira Automation:

  • Go to your project >project settings
  • Automation > New Rule
  • Trigger: When issue transitions to "Ready to test"
  • Action: Assign Issue > And choose your user
  • Test your rule

In addition you can do that by entering a post function on the workflow of that specific issue type:

  • Go to your project > Workflows
  • Find the workflow of your issue type > Edit
  • Locate the transition > Click on the "Post functions" on the pop up
  • Add Post Function
  • Now you have multiple options there, depending on the apps you have also installed, but the out of the box post function is "Update Issue Field"
  • Choose "Assignee" and add the user

Let me know if that helps!

Parveen Vats
Contributor
January 17, 2023

Thanks a Ton Alex  for Quick help !!

Regards

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events