How to I create an Atlassian ticket for a JIRA enhancement?

[Steve Hooczko]

How to I create an Atlassian ticket for a JIRA enhancement?

[Utkarsh Singh]

Hi @Steve Hooczko Welcome to the Atlassian community.

If you can't find what you are looking for here, then open a support case here and request the engineer to open a feature request.

[Charlie Misonne]

I'm glad someone from Atlassian replied to this question.

In some projects on https://jira.atlassian.com/ it is possible to create a suggestion ourselves. But this is not the case for the Jira Cloud and Confluence Cloud projects.
The instructional texts for those projects tell us to use the "give feedback" option in the help menu. In my personal experience these are not converted to suggestions in JAC where we can track them.

For me it is weird to log something called "technical issues and bugs" on https://support.atlassian.com/ while I want to raise a feature request.
Is this really the way to go? Because I have 1 pending idea I need to log :-)

[Utkarsh Singh]

Hi @Charlie Misonne I can understand the pain here but there are multiple reasons for not allowing users to create a feature request.

Unfortunately, yes, you need to open a support case so that before opening a FR a support engineer can confirm whether the functionality already exists or not, or if we already had a feature request open where there was not much interest from the other users and if it was rejected in the past because of some valid reason and a couple of more things.

Apologies for the inconvenience.