How to add custom emoji to Jira Software and/or Jira Service Desk - cloud

[Janene Pappas]

How does one add custom emojis to Jira Cloud? I am the site admin for our instances of Jira Software and Jira Service Desk and we'd like to use these and I cannot find any option to upload custom emoji. 

[Prasanna Kumar]

Uploading a custom emoji is possible from both issue description field and comment field.

In the issue description field/comment, click on Emoji - Add your own emoji. Then give a name to your little emoji. Do follow the emoji upload guidelines - JPG, PNG or GIF. Max size 1 MB. And upload it.

There you go, you can now use your emoji in both issue description and comments. You will also find your emoji in the emoji tray. 

[Joe Sandmeyer]

I'm assuming the instructions y'all discussed here are the ones found at the following link:

https://support.atlassian.com/jira-core-cloud/docs/use-custom-emojis-to-help-describe-an-issue/

[Janene Pappas]

Well... finally post the question and then you find it. 

Never mind.

[ADMIN]

Hi @Janene Pappas ,

Can you share how you found them? I've uploaded mine but when I type in the short cute :TD: it doesn't appear.

Thanks!

[Evan Gawel]

+1

[Janene Pappas]

I've only figured out how to upload them... they are not showing up for me either in the emoji lists. 

[Austin VanSumeren]

This is also an issue that I have been experiencing. I have successfully uploaded them, however they do not appear in the Emoji tray. 

[Prasanna Kumar]

I think the uploaded emoji appears in "Your uploads" or "All uploads" section in the emoji tray.