Our team would like to create a filter to help us determine if groups are commenting on customer issues in a timely manner. We do have ScriptRunner, so I'm experimenting with combining queries but I'm not clear on how to set up a filter to see if anyone in a group has not commented on an issue within a day of the issue being created. I'm wondering if I'll need to write a script for this? Suggestions welcome.
Discover how Atlassian is revolutionizing service management with cutting-edge solutions for AI-powered support, HR Service Management, or DevOps connectivity.
Register here ⬇️Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.