How to match JIRAUSERxxxxx to a user?

[Alex K]

Hello,

We are having really weird and frustrating experience, i know how to pull any users ID via the URL from user management.

However in some of the logs i can see actor/reporter listed as JIRAUSERxxxxx.

Can someone explain why do we have 2 different ID methods and how to match JIRAUSERxxxxx to the account. 

Best,

Alex

[Farhana Saffi · Accepted solution]

Hi Alex

Kindly note that this is an expected behavior as the userkeys and usernames are anonymized due to the GDPR changes in Jira where starting from Jira v8.2 and above, Jira uses a new way of generating user keys for new users.

Previously, the user key is the same as the username but lowercased eg user Admin will get a user key of admin.

Currently, all new users will have the following format: JIRAUSER##### eg user Admin will get a user key of JIRAUSER10001

Do note that the user key is automatically generated when a user is created. The user key of a user won’t change when the username is changed or any other information related to the user. There is no way to change the userkey after a user is created. The only thing Atlassian will be changing is how the key is generated. There should be no adverse effects as well.

For more information, kindly refer here:  GDPR changes in Jira 

If you would like to check what is the username for which JIRAUSER, you can go to the db or use Local database connection from ScriptRunner:

• select * from app_user where user_key LIKE 'JIRAUSER%'

Thank you.