Hi,
we have sometimes Issues/Tickets where we need to invoice the customer.
Now i have an idea, of how to get this to to be prevent forget the invoice.
1 Filed "Sum" > enter 350 EUR for example
1 Checkbox "Invoiced"
If i close a ticket and in "sum" is a value entered, then closing should only work if the checkbox is checked.
Maybe some one has another idea?
I am not sure if it is better, but you could use a specific status for that, and your workflow could look something like this:
Open -> In progress -> Resolved -> Invoiced -> Done
It saves the need for the field, and maybe transitioning to "Invoiced" has a very explicit meaning. It also has a timestamp and the user who made the transitioned.
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