How to renew JIRA Accoun?

[Дмитрий Юрин]

My JIRA Account is expired. Our team cannot access to both Jira software and Jira confluence. its break our jobs.

Could you help to tell me How to renew and make auto recurring? 

Its urgent issueю

Please activate our products ASAP and give us feedback asap. 

E-3YP-PZD-8CG-VYR
E-3YA-RHC-RNB-RVT
E-3Y2-XKU-756-D2S
E-3Y2-XPC-JR2-CMA

[Дмитрий Юрин]

Can you help me to solve my problem faster?

[Дмитрий Юрин]

I have just made it. But nothing has happened, I cant use Jira

[Alex Koxaras _Relational_]

Hi @Дмитрий Юрин 

If you enter your billing details in the Billing section, that would most likely unblock your instance. Go to cog wheel (upper right corner) > Billing. Find the Billing Details and add your card.

If that doesn't resolve your problem, raise a request at atlassian's support.

[Дмитрий Юрин]

I raise a request https://support.atlassian.com/requests/CA-2321716?src=email

[Alex Koxaras _Relational_]

Nice! I can't see your issue, but since you have raised a request they will be able to help you. Did you, in the meantime, enter your credit card info on the billing details? (DON'T enter them here. This is not the Atlassian's support)

[Дмитрий Юрин]

Yes, I enter your credit card info on the billing details

[Alex Koxaras _Relational_]

Well.. if you have entered my credit card information, then there's your problem! I don't have anything on my account :)

Jokes aside, if you have entered your info and nothing happened, then you did well for contacting Atlassian. There is nothing else we can do to help you. So when you receive a reply from Atlassian, paste the solution on a new post and accept your own answer, in order to help others with same problem. Cheers!

[Дмитрий Юрин]

I am sorry) Of cource I enter my info