How to set the value of a custom field to 0 every time a new sprint is started with automation

[Sierra Larsen]

I have a custom field set up that incrementally increases the value every time an issue bounces from QA back to a status called changes requested. 

{{#increment}}{{issue.Bounce_Per_Sprint}}{{/}} 

So that works.  What I want to do is clear that value or set it to 0 for any issues that carry over into the next sprint.  I've tried variations of {{clear}}, set, "0", null, and I don't even remember what else at this point.  I've also tried setting the default value to 0 and referencing that.  I keep getting this error:

Please help!!  Thank you

[Trudy Claspill · Accepted solution]

Please show us the details of the rule you are using to try to reset the value.

The message provides the explanation. It appears that after using the Start Sprint trigger you may have next added the Edit Issue action. In between those you need a component to specify which issues need to be edited, such as the Branch/Related Issues/Issues in the Sprint component.

[Sierra Larsen]

Thank you for the reply.  I added the branching you showed, but still erroring.  Here's what I have.  

[Bill Sheboy]

Hi @Sierra Larsen 

Please compare your rule image to the example Trudy showed...

Your action for Edit Issue is outside of the branch, and so the issue is not "visible" to the edit.  To fix this, drag the action up/inside of the branch and try to retest.

Kind regards,
Bill

[Trudy Claspill]

Exactly!

[Sierra Larsen]

Thank you both!