In Cloud JIRA, when using JQL, I'm experiencing issues where the search is not functioning properly.

[Sugumaran, VINODH]

In Cloud JIRA, when using JQL, we are experiencing issues where the search is not functioning properly and is taking a long time to respond, displaying the message "we couldn't load your search results" This occurs when we include multiple fields, such as components (TriageSupportReview), labels, or when using multiple labels or components. Please see the attached screenshots for reference.

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For example: Search Queries

project in (CCQA,CQDS,CWQA) AND issuetype = Bug AND status not in (closed, Cancelled, Fixed, "Ready for verification") AND component = TriageSupportReview AND text ~ "table border missing"

project in (CCQA, CQDS, CWQA) AND issuetype = Bug AND status not in (Closed, Cancelled, Fixed, "Ready for verification") AND component = TriageSupportReview AND text ~ "table border missing" ORDER BY created DESC

project in (CCQA, CQDS, CWQA) AND issuetype = Bug AND status not in (Closed, Cancelled, Fixed, "Ready for verification") AND component = TriageSupportReview AND text ~ "notebook mathml" ORDER BY created DESC

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[Debbie Jolley]

I know you've said you've tried a simpler query - but have you tried removing/reintroducing one element of your query at a time? 

I've not encountered your specific issue, but whenever my JQL isn't acting as I expect I try changing one element at a time to identify where the problem is occurring

[Sugumaran, VINODH]

Hi @Debbie Jolley

Yes, I have tried removing/introducing one element in query. I have added few screening videos in the following ticket https://pearson.atlassian.net/browse/ACM-641

Thanks!

Vinodh

[Dilip]

Hi @Sugumaran, VINODH 

please try searching for a simpler JQL query and confirm if it's working

like project=xyz

additionally, you have premium atlassian cloud plan, so feel free to create support ticket at Atlassian for 1:1 support using the below link.

link - https://support.atlassian.com/contact/

[Sugumaran, VINODH]

Thank you, Dilip. Yes, simpler JQL query is working fine.

I have submitted a ticket. https://pearson.atlassian.net/browse/ACM-641

[arielei]

Hey @Sugumaran, VINODH 

Switch to "List" view and it should work.

[Sugumaran, VINODH]

Thank you. We have changed "details view" to "List View". But, still we are receiving the same error message "We couldn't load your search results".