Inlcuding customers in Jira Software and how to handle internal comments

[michael]

We are planning to start quite a major new software project where we need a lot of input from a (limited) number of a customers.

Our preference would be to run this in Jira Software based on a Next-Gen Scrum board. 

It is important to have our customers participating in this project and issues where they can see the board and have a good overview. However we feel internally our people are not always happy when this would mean each comment/ discussion in an issue can be read by the customer.

On the Service Desk side this is easy to resolve with an internal comment but less so (at least so it seems) with Jira Software.

Do you have any good suggestions how to handle this towards our customers and our internal team?

[Bastian Stehmann · Accepted solution]

Hi @michael ,

welcome to the community.

In a classic project, you could restrict comments to specific roles, so there it would be possible to say some comments are only visible for the developer role and some comments are visible for everyone.

As far as I know, this feature is not (yet) available in Next-Gen Projects. So I'm sorry, if you want to do it in Next-Gen, I don't know there is a way to hide some comments from your customers out of the box.

But if this is important for you, maybe you can switch to a Classic Project.

[michael]

Thanks Bastian, that's what I thought as well. At least I know I'm not missing and will start working in a Classic project.