Issue level security options

[Michelle Rose]

I have a group of users who should only be permitted to see a certain group of tickets based on how one field is filled out. Anyone in the company can see those tickets, but this group of users shouldn't be able to see anything else. 

These "special tickets" are in a Jira project along with other kinds of tickets. So doing an issue level security scheme from my understanding wouldn't work because that only works at the project level.

Is there any way, through project role groups, permission / issue security schemes, boards / filters, or some other way, I can limit this group to only seeing certain tickets?

[Ezgi Bayındır]

Hi @Michelle Rose ,

I think this problem needs an upside down issue security using. Add people from the restricted group to a new group and make sure that they are not in the group that you are using for application access. But also give them application access so that they can access the system. In this way, we will keep this group separate from other users. You should create an issue security scheme and add two levels. Use application access group and group for restirected people for level one and use only application acces group for level two. You should set the issue security level as level 2 in the issues that you want the restricted group not to access.

Best,

Ezgi

[Michelle Rose]

@Ezgi Bayındır Thank you so much. How can I specify which are the issues that I don't want this group to access? Can I do that via specific fields?

[Michelle Rose]

More specifically, the way it works right now is for a specific field if certain options are chosen those are the only tickets we want this group to access.

[Ezgi Bayındır]

You can use Automation for set issue security and add condition for that specific fields option. You can look this similar example

[Geethanjali Katagani]

Hi @Michelle Rose 

If you wish to apply security selectively to specific issues, consider using issue security levels. Refer to the documentation below for instructions on assigning an issue security level to a particular issue type. 

https://support.atlassian.com/jira-service-management-cloud/docs/create-security-levels-for-issues/

Regards,

Geethanjali.

[Michelle Rose]

@Geethanjali Katagani Thanks but I don't think this gives me what I am looking for. It's not about restricting issues to only certain people, it's about restricting a group to only see certain issues - does that make sense?