Issues not visible in DONE for one swimlane

[Jenny Ström]

I have a board with three swimlanes based on labels. For the other two labels the issues is visible in DONE, but not for in this one. The issues are visible in the other columns but when I move it to done it disappear. 

[Trudy Claspill · Accepted solution]

Hello @Jenny Ström 

Welcome to the Atlassian community.

If you turn off the swimlanes does the missing issue become visible?

Do you have more than one Status mapped to the Done column? Is the missing issue set to a status that is, in fact, mapped to the Done column?

What is the Filter JQL that your board is using?

Kanban boards can have a sub-filter. What is the sub-filter for your Kanban board? Is the missing issue matching criteria in the sub-filter?

[Jenny Ström · Accepted solution]

Welcome to the Atlassian community.

Thank you @Trudy Claspill for welcoming me. I'm new here and I'm quit new to jira as wel. Trying to get my head around it. And thank you for your answer. 

If you turn off the swimlanes does the missing issue become visible?

No. It's the same. Items with the only label uxdesignlead are visible in the other columns but not in the done column. 

Do you have more than one Status mapped to the Done column? Is the missing issue set to a status that is, in fact, mapped to the Done column?

The only status is done in the done column is done. I used drag and drop to move the issue to the done column. The issue has the status done. 

What is the Filter JQL that your board is using?

See image below.

Kanban boards can have a sub-filter. What is the sub-filter for your Kanban board? Is the missing issue matching criteria in the sub-filter?

There was a sub-filter, but I removed it, it didn't help. The problem remains. 

[Trudy Claspill]

The root cause is the board filter.

This filter will return the issues where

labels = coreUX

OR

labels = coreUXarbete

OR

labels = coreuxlead AND resolution = Unresolved

When issues are moved to the Done status the resolution is being set. With the way the filter is written the issues with the coreuxlead label that are moved to Done will be excluded because of that.

What are you trying to accomplish with your filter including AND resolution = Unresolved?

[Jenny Ström]

A big thank you. I'm not the one who set this up, so I don't know why it was done this way. I'm not the owner of the board, only admin, so it seems I can't change the board filter. I guess I need to wait until my colleague is back from vacation. 

Once again - a big thank you!

[Trudy Claspill]

You're welcome!

If your question has been satisfactorily addressed, please consider marking the Answer as Accepted.

[Shriya Chhajed]

Hi Trudy, 

It is something same for me. The done status issues are not showing up on the board under the swimlanes. Even though it is mapped correctly. Is it normal or something that I am missing? Just to highlight, there are other two statuses - closed and refused, mapped to the done column along with done status. Even after removing that mapping, it doesn't show up. Can you suggest pelase?

[Shriya Chhajed]

Also, just to update, the filtery query of the kanban board doesn't have any such restrictions rather it just says that label should be present and issue type should be user story, which i see is correct. 

[Trudy Claspill]

@Shriya Chhajed 

Please start a new Question for your scenario and provide screen images to illustrate your problem. Show the Column/Status mapping, the filter for your board, the sub-filter for the board, and an example issue that you expect to see on the board but is not being displayed.

[Shriya Chhajed]

Hi Trudy, 

Thanks for your response. I will raise it if required. For now, I guess I am good as only backlog and done statuses are not showing which makes sense. :)