Issues showing up in Backlog for one user and not for another

[Jamie Edmondson]

I am a Jira administrator and came across something today I didn't recognize. For one project, I am looking at the Backlog screen and the current sprint that the team is currently working. They (the development team) are able to see over 50 issues but I can only see 13. It seems like a filter of some sort would be causing this, but I cannot figure it out. If you have access to the project backlog at all, shouldn't everyone see the same view?

Any ideas or experience with this?

[Nic Brough -Adaptavist-]

The backlog (and its board) is not directly permission on the issue-level, their permission is a simple "who can use the board".  A board/backlog is a view of a set of issues, not a container.

My best guess is that the board is showing you issues from several projects, and although you can see the board, you can't see all the projects the board includes, so you can't see the issues in them, so the board won't show them on the board or backlog.

It may also be that the issues in a project are secured away from you - having a security level that you are not included in.

[Jamie Edmondson]

@Nic Brough -Adaptavist- its query is only for a single project

[Nic Brough -Adaptavist-]

Ok, you've also ruled out issue security, so there's only really filtering left.  Have you applied a quick filter to your view?

The other filtering thing is if someone has done something very weird for your board filter, configuring it to look at users dynamically (which will completely defeat the purpose of having a shared board).  Does it include a clause like "and assignee = currentuser()"?

[Craig Nodwell]

Hi @Jamie Edmondson does your board filter include more than one project?  If it does do you have permissions to see issues in that project?

[Jamie Edmondson]

@Craig Nodwell it only queries for a single project.

[Alex]

Hi @Jamie Edmondson 

Have you checked if the project has any Issue Security schemes associated? Also, you can use the permission helper to determine if your user has the browser permission for any of the issues you are missing.

I hope it helps,

Cheers,

Alex

[Jamie Edmondson]

Thanks for the idea, Alex. I didn't think to look there. Unfortunately, there are no security schemes for the project at all. I also checked the Browser permissions and matched my own with my co-worker. Still nothing.

Very very odd.

-Jamie

[Alex]

If you have permission to browse the issues on that project, you can vire them either in the board view or by navigating directly to the issue URL.

Since, you've confirmed you have permission to view the issue, my last guess would be any sort of quick filter in your board that might be filtering your view of the whole backlog. Have you checked that?

Alex