Items Instantly Disappear from Done Column

[James N_]

We have a Jira instance (Cloud) that has had many hands making changes.

I am now trying to do basic configuration on Kanban boards and having problems.

When I move a case to "DONE", it stays in that column for about thirty seconds, and then is gone.

I have tried various settings under general board configuration, including leaving all cases displayed:

Does anyone have any ideas as to why this happens?

[Earl McCutcheon]

Hello @James N_ ,

Thanks for reaching out and from the behavior you described It sounds like there may be an exclude happening on the issue status or on one of the fields being set on the transion in the boards filter.

Go to the "board configuration > General" and look at the "Filter Query" and  the "Kanban board sub-filter" to see if the status mapped to the done column is either being exclusively excluded or not included with something like:

Exclusively Excluded:

Project = example and status not in (Done, Closed)

Not Included:

Project = example and status in (Open, ToDo, InProgress)

But look for anything in the filter that could be excluding the issues from the board that is being set on the final transition, resolutions and the resolution date fields are usually set on a closing transition as an example of another thing that could cause the exclusion.

Also check if there is a active Quick Filter on the board that may also be excluding resolved issues or issues in a particular status.

Let me know what you find.

Regards,
Earl