JIRA Software - Free Plan Unavailable

[Barry Evans]

Hi,

I am trying to sign up for the free version of the JIRA software, but keep getting presented with the following error:

If I click the "Discover products" link and then click to try JIRA Software, it just presents me with the same message again.

[Jack Brickey]

Try this link - https://www.atlassian.com/software/jira/free 

[Barry Evans]

Thanks, but that link gives the same error message.

[Jack Brickey]

That doesn’t seem right. I assume you are not selecting any licensing term? I suggest you Contact Atlassian Support and select Billing option. 

[Barry Evans]

Thanks, I have logged a support ticket.

[G subramanyam]

Hi @Barry Evans welcome to the Atlassian community.

Please be informed, the error message states you need to switch license in order to try another version. I believe this licensing documentation and steps would address your query.

[Jack Brickey]

Hi @G subramanyam , that doc is for Server. I don’t think it will apply here.

[Barry Evans]

Seems that the "free tier" is available to anyone, but not to a customer who pays annually. Can anyone confirm if that's true?