Jira Service Desk - notifications for issues older than week

[Adam Wojak]

Hi,

i would like to know if it is possible to configure service desk notifications for issues that are open for more than a week.

e.g.

Customer creates an issue in certain project and then if the issue is not resolved within one week an email notification is sent to the project manager.

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Adam Wojak 

Are you using the SLAs? You can configure Automation rule based on SLA breached.

Ravi