Jira created ticket opens new Zendesk ticket

[Linda Oehmke]

If a developer opens a Jira ticket it there automation that can open a Zendesk ticket?  

[Syed Majid Hassan -Exalate- · Accepted solution]

Hi @Linda Oehmke

This is Majid @ Exalate. 

A very warm welcome to the community! In order to achieve this automation, you will need an addon such as Exalate to do this. You can either use the free mode if your use case is simple enough, or you can look into the licensed version if you want a deep ticket integration between the two system. 

Please feel free to give us a shout if you would like to know more. 

Thanks

Majid

[Linda Oehmke]

Thank you, Majid! I will bring this up in our Scrum tomorrow